What Craft Ice Not Round or Slow means (lg craft ice fault)
An lg craft ice fault — slow or misshapen spheres — is an observable condition rather than a code. LG Craft Ice in the freezer drawer makes a small batch slowly by design, so true faults are usually underfilling from a clogged filter or low pressure, which leaves the spheres hollow or flat on one side.
Symptoms to look for
The signs below help confirm you are dealing with this condition rather than a different fault on your LG Ice Maker. You may see one of them or several together, and they can build up gradually or appear suddenly after a power event, a long door opening, or recent service.
- Craft Ice spheres are flat-sided, hollow, or undersized
- The Craft Ice batch takes much longer than usual
- Far fewer spheres collect than before
- Quality dropped after a filter change
Common causes
Several different faults can produce these symptoms. Working through the most likely causes in order helps separate a quick, owner-level check from a problem that needs trained service and the correct LG parts.
- Clogged water filter — underfills the sphere mould
- Low water pressure — leaves spheres hollow or flat
- Freezer too warm — slows the long Craft Ice cycle
- Overfull drawer — restricts the collection bin
Troubleshooting steps you can try
Work through these checks in order before calling for service. Stop wherever you are unsure, or where high-voltage parts, gas, the sealed refrigeration system, or a heat-pump compressor are involved, and hand the rest to a qualified technician.
- Remember Craft Ice is slow by design — expect a small batch over a day.
- Replace the water filter with a genuine LG filter and discard the first batch.
- Confirm the freezer holds 0°F and the Craft Ice bin is not overfull.
- If spheres stay hollow with a fresh filter and good pressure, book service.
Parts a technician may replace
Depending on what the diagnosis shows, a technician may inspect, test, or replace the craft ice maker, water filter, water pressure, freezer temperature, and fill volume. The correct part for your LG Ice Maker is matched from the model and serial number, and genuine LG components are fitted rather than generic substitutes so that performance, safety, and the appliance’s long working life are all protected. Confirming the failed part before ordering avoids replacing more than the fault actually requires.
When to call a technician
If Craft Ice stays malformed with a new filter and adequate pressure, a technician should test the fill volume and the Craft Ice maker. When the fix calls for trained service, book a visit through our scheduling page and an experienced, qualified technician will diagnose and repair it. For manufacturer documentation and model lookup, see the manufacturer at lg.com/us.
Prevention and care
Regular care keeps this condition from returning on your LG Ice Maker. Keep filters, vents, and the condenser or exhaust path clean, avoid overloading or blocking airflow, check that doors and seals close cleanly, and follow the LG maintenance guidance for your model. Note when the symptom first appeared and what changed around the same time — a recent load, a warm room, a power event, or recent service — because that detail often points a technician straight to the cause and keeps the repair simple.
Related help and LG resources
Browse other LG Ice Maker diagnostics, read about professional LG Ice Maker repair, look up your unit in the LG models reference, or the related low ice production page, or schedule a service visit. For LG manufacturer documentation and model lookup, visit the manufacturer at lg.com/us.
